FAQs

1. What products do you sell?
At Case and Charm, we specialise in stylish and protective accessories for your tech and lifestyle needs. From phone cases, laptop sleeves, and iPad covers to matching AirPods/Samsung Buds cases, mugs, slippers, hooded blankets, and more – everything features our unique, original designs.

2. Do your designs match across different products?
Yes! Many of our collections are designed to mix and match beautifully across various items. Whether you want a phone case to match your tumbler or a blanket to match your slippers – we’ve got you covered.

3. What devices do your cases fit?
We offer cases for most major models, including iPhone, Samsung Galaxy, Google Pixel, iPads, MacBooks, and more. Just choose your device from the dropdown menu on the product page.

4. Are your cases protective?
Our tough cases are made with durable materials, helping to keep your device safe from everyday bumps and scratches – all while looking amazing.

5. How long will my order take to arrive?
Most orders are processed and shipped within 3–5 business days. Delivery times vary depending on your location, but generally range from 5–12 business days.

6. Do you ship internationally?
Yes! We ship worldwide so you can enjoy Case and Charm products wherever you are.

7. Can I make changes to my order?
If you need to update your order, contact us as soon as possible. We’ll do our best to accommodate changes before your order goes into production.

8. What is your return policy?
As most of our products are made-to-order, we don’t accept returns for change of mind. However, if there’s an issue with your order (e.g., damaged, misprinted), get in touch and we’ll make it right.

9. How can I contact you?
You can reach us through our contact form or email us directly at support@caseandcharm.com. We aim to respond within 24–48 hours.

10. Do you offer gift options?
Absolutely! Our products make perfect gifts. While we don’t currently offer gift wrapping, you can ship directly to the recipient with a personalised note – just leave it at checkout!