Refund policy

Returns & Replacements Policy

At Case & Charm, all of our products are made to order—crafted just for you. Because of this, we do not accept returns or exchanges if the wrong size, model, or design is selected at checkout. Please double-check your order details carefully before placing your order.

However, if there’s an issue with the quality or condition of your item, we’re here to help.

Damaged or Defective Items

If your item arrives damaged or faulty, please contact us within 30 days of receiving your order. We’ll be happy to arrange a replacement at no additional cost.

Print or Fulfilment Errors

If your item has a printing issue or you received the wrong product, please notify us within 30 days of your order date. Claims submitted after this timeframe may not be eligible for replacement.

What We’ll Need

To process your replacement, we may request:

• A brief description of the issue

• One or more clear photos or a short video showing the problem

• Your order number or confirmation email

This helps us resolve your issue quickly and improve our production process.

What Isn’t Covered

• Returns or exchanges due to customer error (e.g., ordering the wrong size, device model, or colour)

• Order cancellations after checkout (orders are processed immediately)

For concerns relating to craftsmanship or product defects beyond standard order issues, please refer to our Warranty Policy for further details.

Still need help? Contact us at info@caseandcharm.com — we’re happy to assist.