Shipping policy
At Case & Charm, we’re committed to delivering beautiful, high-quality products—made to order and shipped with care. Please review the details below to understand our shipping process, timeframes, and delivery options.
📦 Processing Time
All of our products are made to order. This means we need a little time to prepare your items before they ship.
Processing & dispatch time: 3–4 business days*
Once your order has been processed, it will be shipped based on the delivery method you selected at checkout.
🚚 Shipping Options & Rates
We offer Standard, Priority, and Express shipping to various regions. All prices and delivery windows are listed below.
🇬🇧 United Kingdom
- Standard Delivery – 5–12 days | £5.49
- Priority Delivery – 5–7 days | £9.49
- Express Delivery – 4–5 days | £14.49
🇪🇺 Europe
- Standard Delivery – 5–12 days | €5.49
- Priority Delivery – 5–7 days | €11.49
- Express Delivery – 4–5 days | €14.49
🇺🇸 United States
- Standard Delivery – 9–17 days | $8.49
- Priority Delivery – 5–7 days | $12.49
- Express Delivery – 4–5 days | $19.49
Please note: Delivery timeframes are estimates and may vary slightly, especially during peak seasons or due to customs delays.
📦 Tracking Your Order
All orders are fully trackable. Once your order has been dispatched, you will receive an email with your tracking number and a link to follow your parcel’s journey. Please allow 24–48 hours for tracking information to update.
🌍 Customs & Import Fees
Orders shipped outside of the UK may be subject to customs or import fees. These charges are the responsibility of the recipient and are determined by the regulations of the destination country.
📦 Multiple Packages
Depending on the items you’ve ordered, your products may arrive in more than one package. This helps us get your items to you as quickly as possible.
If you have any questions about your order or shipping times, feel free to reach out to us at info@caseandcharm.com — we’re happy to help!